Shipping Policy
General Information
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we experience a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
Delivery Estimates
We offer free shipping on all products. The shipping times are as follows:
- US: 6-12 business days
- UK: 6-10 business days
- Netherlands: 6-10 business days
- France: 6-10 business days
- Italy: 6-10 business days
- EU (other): 6-10 business days
- Rest of the World: 6-12 business days
Shipment Confirmation & Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Customs, Duties, and Taxes
Celeste & Silk is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Damages
Celeste & Silk is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Returns Policy
Our Return & Refund Policy provides detailed information about options and procedures for returning your order. (Link to your return policy)
Contact Us
If you have any questions about our shipping policy, please contact us at: care@celestesilk.com